hev | hardware engineering völkner
Owner: Holger Völkner
Certified Master Electrician
Last updated: 2026
Owner: Holger Völkner
Certified Master Electrician
Last updated: 2026
01. SCOPE OF APPLICATION
These Terms and Conditions apply exclusively to business customers, entrepreneurs within the meaning of Section 14 of the German Civil Code (BGB), legal entities under public law and special funds under public law. They do not apply to consumers.
These Terms and Conditions apply to all offers, deliveries and services provided by hev - Hardware Engineering Völkner, in particular to engineering services, electrical engineering project planning, control cabinet construction, automation technology, E-CAD project planning, commissioning, technical documentation and related deliveries and services.
Any deviating terms and conditions of the client shall not become part of the contract unless their validity has been expressly agreed to in writing.
02. OFFERS AND CONCLUSION OF CONTRACT
Offers made by hev are subject to change and non-binding unless they are expressly marked as binding. A contract is concluded by written order confirmation, written commissioning or commencement of the provision of services. Documents, drawings, circuit diagrams, calculations, project documents and technical documentation belonging to offers remain the property of hev and may not be reproduced or made available to third parties without written consent.
03. SCOPE OF SERVICES
The scope of services is determined exclusively by the respective offer, the order confirmation or a separate written agreement.
hev is entitled to use qualified subcontractors for the fulfilment of the contract. Technical changes that correspond to the state of the art and do not impair the function of the service remain reserved.
04. CLIENT'S DUTIES TO COOPERATE
The client shall provide all information, documents, approvals, access and contact persons required for the performance of the services in good time.
Delays caused by a lack of cooperation, incomplete information or delayed approvals shall extend agreed deadlines accordingly. Any additional costs arising as a result shall be borne by the client.
05. CHANGES TO THE SCOPE OF SERVICES
Changes or extensions to the agreed scope of services after the order has been placed require a separate agreement.
Additional services shall be remunerated on a time and material basis or according to a separate offer. Planning and engineering services already provided remain subject to remuneration even if the project is cancelled.
06. DATES AND DEADLINES
Specified dates and deadlines shall be deemed approximate unless they have been expressly agreed in writing as binding. hev shall not be liable for delays caused by force majeure, material shortages, official measures, suppliers, third-party trades or other circumstances for which hev is not responsible. In such cases, agreed deadlines shall be extended by a reasonable period.
07. PRICES AND PAYMENT TERMS
All prices are net prices plus the applicable statutory value added tax. Invoices are payable without deduction within 14 days of the invoice date unless otherwise agreed. For projects with a longer duration, hev is entitled to charge reasonable instalment payments in accordance with the progress of the project. In the event of late payment, the statutory default provisions shall apply.
08. ACCEPTANCE
If the service requires acceptance, the client shall carry this out without delay after completion. If no written notice of defects is submitted within 14 calendar days after notification of completion, the service shall be deemed accepted. Commissioning, productive use or further processing of project results shall also be deemed acceptance.
09. RIGHTS OF USE AND COPYRIGHT
All documents, circuit diagrams, electrical schematics, E-CAD projects, drawings, documentation, parts lists, calculations and other project documents created by hev are subject to copyright. Upon full payment, the client receives a simple right of use for the agreed purpose. Disclosure, reproduction, publication or use outside the agreed project scope requires the prior written consent of hev.
10. SOFTWARE AND PROGRAMMING SERVICES
If hev creates software, PLC programs, visualizations, parameterizations or comparable digital services, all copyrights remain with hev or the respective rights holder. The client receives rights of use exclusively within the agreed scope. Source codes, project files or development documents shall only be provided if this has been expressly agreed.
11. WARRANTY
hev provides its services in accordance with the recognized rules of technology and the respective state of the art. Obvious defects must be reported in writing without delay. hev shall first be given the opportunity to remedy the defect. If the remedy fails, the client may request a reduction in price or withdraw from the contract in accordance with the statutory provisions.
12. LIABILITY
hev shall be liable without limitation in cases of intent, gross negligence and for damages resulting from injury to life, body or health. In the event of slightly negligent breach of essential contractual obligations, liability shall be limited to the foreseeable damage typical for the contract. Any further liability for indirect damage, consequential damage, production downtime, loss of profit or other financial loss is excluded to the extent permitted by law. Liability under the German Product Liability Act remains unaffected.
13. TECHNICAL INFORMATION
Technical information, recommendations, calculations and advice are provided to the best of our knowledge and belief. However, they do not release the client from independently checking suitability for the respective application. Liability for decisions made solely on the basis of such information is excluded to the extent permitted by law.
14. DATA PROTECTION
Personal data is processed exclusively within the framework of the applicable data protection regulations, in particular the General Data Protection Regulation (GDPR). Further information on the nature, scope and purpose of the processing of personal data can be found in the current Privacy Policy.
15. PLACE OF JURISDICTION AND APPLICABLE LAW
The law of the Federal Republic of Germany shall apply exclusively. The place of jurisdiction for all disputes arising from the business relationship shall be Wesel, to the extent permitted by law.
16. CONSUMER DISPUTE RESOLUTION
Holger Völkner is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
17. FINAL PROVISIONS
Should individual provisions of these Terms and Conditions be or become invalid in whole or in part, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be replaced by a legally permissible provision that comes as close as possible to the economic purpose of the invalid provision.
This English version is provided for information purposes. In the event of discrepancies between the German and English versions, the German version shall prevail.
These Terms and Conditions apply exclusively to business customers, entrepreneurs within the meaning of Section 14 of the German Civil Code (BGB), legal entities under public law and special funds under public law. They do not apply to consumers.
These Terms and Conditions apply to all offers, deliveries and services provided by hev - Hardware Engineering Völkner, in particular to engineering services, electrical engineering project planning, control cabinet construction, automation technology, E-CAD project planning, commissioning, technical documentation and related deliveries and services.
Any deviating terms and conditions of the client shall not become part of the contract unless their validity has been expressly agreed to in writing.
02. OFFERS AND CONCLUSION OF CONTRACT
Offers made by hev are subject to change and non-binding unless they are expressly marked as binding. A contract is concluded by written order confirmation, written commissioning or commencement of the provision of services. Documents, drawings, circuit diagrams, calculations, project documents and technical documentation belonging to offers remain the property of hev and may not be reproduced or made available to third parties without written consent.
03. SCOPE OF SERVICES
The scope of services is determined exclusively by the respective offer, the order confirmation or a separate written agreement.
hev is entitled to use qualified subcontractors for the fulfilment of the contract. Technical changes that correspond to the state of the art and do not impair the function of the service remain reserved.
04. CLIENT'S DUTIES TO COOPERATE
The client shall provide all information, documents, approvals, access and contact persons required for the performance of the services in good time.
Delays caused by a lack of cooperation, incomplete information or delayed approvals shall extend agreed deadlines accordingly. Any additional costs arising as a result shall be borne by the client.
05. CHANGES TO THE SCOPE OF SERVICES
Changes or extensions to the agreed scope of services after the order has been placed require a separate agreement.
Additional services shall be remunerated on a time and material basis or according to a separate offer. Planning and engineering services already provided remain subject to remuneration even if the project is cancelled.
06. DATES AND DEADLINES
Specified dates and deadlines shall be deemed approximate unless they have been expressly agreed in writing as binding. hev shall not be liable for delays caused by force majeure, material shortages, official measures, suppliers, third-party trades or other circumstances for which hev is not responsible. In such cases, agreed deadlines shall be extended by a reasonable period.
07. PRICES AND PAYMENT TERMS
All prices are net prices plus the applicable statutory value added tax. Invoices are payable without deduction within 14 days of the invoice date unless otherwise agreed. For projects with a longer duration, hev is entitled to charge reasonable instalment payments in accordance with the progress of the project. In the event of late payment, the statutory default provisions shall apply.
08. ACCEPTANCE
If the service requires acceptance, the client shall carry this out without delay after completion. If no written notice of defects is submitted within 14 calendar days after notification of completion, the service shall be deemed accepted. Commissioning, productive use or further processing of project results shall also be deemed acceptance.
09. RIGHTS OF USE AND COPYRIGHT
All documents, circuit diagrams, electrical schematics, E-CAD projects, drawings, documentation, parts lists, calculations and other project documents created by hev are subject to copyright. Upon full payment, the client receives a simple right of use for the agreed purpose. Disclosure, reproduction, publication or use outside the agreed project scope requires the prior written consent of hev.
10. SOFTWARE AND PROGRAMMING SERVICES
If hev creates software, PLC programs, visualizations, parameterizations or comparable digital services, all copyrights remain with hev or the respective rights holder. The client receives rights of use exclusively within the agreed scope. Source codes, project files or development documents shall only be provided if this has been expressly agreed.
11. WARRANTY
hev provides its services in accordance with the recognized rules of technology and the respective state of the art. Obvious defects must be reported in writing without delay. hev shall first be given the opportunity to remedy the defect. If the remedy fails, the client may request a reduction in price or withdraw from the contract in accordance with the statutory provisions.
12. LIABILITY
hev shall be liable without limitation in cases of intent, gross negligence and for damages resulting from injury to life, body or health. In the event of slightly negligent breach of essential contractual obligations, liability shall be limited to the foreseeable damage typical for the contract. Any further liability for indirect damage, consequential damage, production downtime, loss of profit or other financial loss is excluded to the extent permitted by law. Liability under the German Product Liability Act remains unaffected.
13. TECHNICAL INFORMATION
Technical information, recommendations, calculations and advice are provided to the best of our knowledge and belief. However, they do not release the client from independently checking suitability for the respective application. Liability for decisions made solely on the basis of such information is excluded to the extent permitted by law.
14. DATA PROTECTION
Personal data is processed exclusively within the framework of the applicable data protection regulations, in particular the General Data Protection Regulation (GDPR). Further information on the nature, scope and purpose of the processing of personal data can be found in the current Privacy Policy.
15. PLACE OF JURISDICTION AND APPLICABLE LAW
The law of the Federal Republic of Germany shall apply exclusively. The place of jurisdiction for all disputes arising from the business relationship shall be Wesel, to the extent permitted by law.
16. CONSUMER DISPUTE RESOLUTION
Holger Völkner is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
17. FINAL PROVISIONS
Should individual provisions of these Terms and Conditions be or become invalid in whole or in part, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be replaced by a legally permissible provision that comes as close as possible to the economic purpose of the invalid provision.
This English version is provided for information purposes. In the event of discrepancies between the German and English versions, the German version shall prevail.